The Roaming Service gives a person the opportunity to travel to a foreign country with his GSM cell phone and be available on his local number. The Roaming Service is only available for the GSM CHIPPIE postpaid Service. When a client has the GSM Chippie cell phone service at his disposal, he doesn't have to apply for the Roaming Service. The Roaming Service is automatically on the GSM system.

To hear your balance:

• Call *91 (star 91)
• Press 1
• Hear balance

You can recharge your GSM Chippie Prepaid account in various ways:

1. by purchasing a prepaid GSM Chippie card;
2. by purchasing talk time at one of UTS' Client Service Centres or any of the UTS cash desks;
3. by purchasing talk time through the IZItime service of Girobank N.V. or at the desk of any of the Girobank N.V. branches;
4. by purchasing talk time with the Bankomátiko card through the UTIL service of Maduro & Curiél's Bank N.V. In the same way, also at the desk of MCB branches or by using the Telebanking service MCB@Home.

These services are also available at Banco di Caribe.

When a client uses all his credit (available balance) on his GSM Chippie Prepaid account or better said if his balance becomes less than 1 guilder, he can't make phone calls anymore. In order to make phone calls again, the client must recharge his account.

To continue his calls, he must always have a balance on his account. A GSM Chippie Prepaid, that is not active during a period of 5 months, loses its connection. In this case the phone number expires completely.

To access the main menu of the GSM CHIPPIE Prepaid Service, you must: dial * 91 (star 91)

A PUK Code is an 8 digit code that a person must use to unblock his phone. A phone is blocked when a person tries to enter a wrong PIN Code several times in a row. However, if this person repeatedly enters one wrong PUK Code after the other, his CHIPPIE SIM-card will be permanently blocked. This means that he can't use his CHIPPIE SIM-card anymore. He must buy a new CHIPPIE SIM-card.

For a client's own protection and security, we recommend the PIN and the PUK-code to be stored at different and safe places.

A PIN Code (Personal Identification Number) is a secret personal code of 4 digits that someone can use to block his phone. By doing this, the client prevents other people from making calls on his phone.

When someone buys a CHIPPIE SIM-card, the PIN Code in the phone is 0000. It's recommended to change this PIN Code as soon as you start using a SIM-card.

When a phone is blocked with a PIN Code, you must use that PIN Code each time you turn on your phone. If a person uses a wrong PIN Code several times in a row, his phone will be blocked. In this case that person must use his PUK Code to unblock his phone.

Additional services Beside the different options offered by the GSM CHIPPIE service, the client has the following Personal Services at his disposal:

• Atami (Caller ID)
• Siguimi (Follow Me)
• Wardami (Call Waiting)
• Blòkiami (Call Barring)
• Conference with three people (only Chippie Postpaid)

Of these services the client gets Atami automatically pre-programmed. In other words he can use this service immediately. To access the other services one must refer and program the phone as indicated in the phone manual. The manual gives specific instructions on how to activate these services according to the model of each phone. If the phone model doesn't have one of the above-mentioned facilities, this means that the client can't use the service in question.

A Chippie SIM-card contains all information that corresponds to the person, the owner of the connection, like phone number, type of accessible service (prepaid or postpaid) and a list of numbers that the person calls more often (Phone Book).

A person can use his CHIPPIE SIM-card in any GSM phone. When a CHIPPIE SIM-card is used in a different phone, it gives the owner of the CHIPPIE SIM-card access to all of his original services and information.

The HEPA service is the UTS service that is commonly known as SMS (Short Messages Service). Through this service a person can send messages of a maximum of 160 digits, directly from his cellular phone to another GSM CHIPPIE cellular phone. It's good to consult the phone manual to check how this service functions on each phone.

In order to use the HEPA service from a GSM CHIPPIE, it's necessary, when using the service for the first time, to enter the UTS Message Centre access code. The number of the UTS GSM Chippie Message Centre is: + 599 9 519 9300 (you must add the "+" too).

Before a client acquires a GSM phone to function on the GSM CHIPPIE system of UTS, there are some important points to be taken into consideration:

• The GSM CHIPPIE system of UTS functions on a 900/1800 Mhz frequency (Dualband). This means that the phone the person purchases must be either a Triband one (900/1800/1900 Mhz) or a Dualband one (900/1800 Mhz).
• The phone can't be blocked by the so-called SIM-LOCK. This is a locking system that operators insert in the phone, to prevent the phone from being used on a different network from the operator's.